Ser6 Pro Bios iGPU memory not matching Windows 11

levelfun · Post time 2023-09-04 00:57:21

I recently ran some software updates on my Ser6 Pro 7735 and now my BIOS setting of 8gb video memory isn't matched in Windows 11. AMD Adrenaline Software and Windows 11 are only showing 4gb. Has anyone else had this happen? I noticed someone on Redditalso is having the same issue, but I haven't seen a fix yet.

My specs are the Ser6 Pro 7735hs with 32gb RAM and upgraded 2TB Nvme.

beelink · Post time 2023-09-11 16:21:36

Hello there
You can contact our email: support-pc@bee-link.com
Send us the the Sn picture on the machine.
Then we can send you the BIOS file to update.

Ltek · Post time 2023-09-13 11:34:59

I may have this same issue... I used AMD Adrenaline 'memory optimize' for Gaming and it gaming seems worse than before. I'm going to see if I can revert back and get Win11 to see all 8GB of RAM

levelfun · Post time 2023-10-02 01:33:18

I sent the picture of the serial number to support per your instructions weeks ago, but no one from support ever responded. I'm attaching the image here of my serial. Any help would be appreciated. It still shows up as 4gb video RAM even after a fresh Windows 11 install and even after I change it to 8gb in the Beelink BIOS.

tuiguang7 · Post time 2023-10-03 16:38:37

levelfun replied at 2023-10-02 01:33
I sent the picture of the serial number to support per your instructions weeks ago, but no one from ...

hello, pls send me your email, then i could check it , sorry for that.

levelfun · Post time 2023-10-12 10:42:56

Any update? I sent you the info you requested to help via private message a few days ago.

tuiguang7 · Post time 2023-10-12 14:45:00

hello, your bios version is the newest, how about you try to unplug the bios battery for 1-2 hours and then plug it back to see if that could work. thanks

levelfun · Post time 2023-10-15 23:56:50

You've responded that I have the most recent firmware, but I need to know how to fix this video ram error. I assign 8gb in the BIOS, it only shows 4gb in Windows 11. I've tried a clean install of windows. That didn't work. I've tried a clean install of the AMD drivers provided by beelink as well as a clean AMD software install direct from AMD, neither fixed the issue. Please help.

tuiguang7 · Post time 2023-10-16 11:13:51

if that so, pls contact our after-sale email: Support-PC@bee-link.com thanks a lot