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USB Issues on SER3, AMD Ryzen 7 3750H(up to 4GHz)

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发表于 2023-08-01 21:36:12 | 显示全部楼层 |阅读模式
I have a wired mouse and it keeps cutting out. It is a Microsoft mouse. When i move it to another port it works fine. The plug when plugged in does not being moved the port drop connection so mouse stops working. I unplug and replug sometimes it comes back and sometimes it does. I have turned off the unit and waited 5 minutes and turn it on and it may or my not work. It is not a solid problem but it is very annoying and i need all my usb ports. What can I do. It still under warranty for another 2 months.

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发表于 2023-08-03 10:04:50 | 显示全部楼层
Hello there
You can try to update the USB driver: https://mega.nz/file/vjpElY4A#j4 ... 5hFCjlcSIsGQd6NDUfE

Find the USB driver in the device manager, then update it and upload the driver file.

Any more problem, you can contact our email: support-pc@bee-link.com
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