GTR6 Won't Start

Xysuo · 发表于 2023-06-27 16:24:57

I noticed a lot of forum threads report this problem. Just want to know, any solutions?

My model is barebones. My display works normally, when I recived pc, I started it normally twice. The first time I installed the RAM and SSD to start the installation system. The second time was based on the response from Taobao customer service. I worked hard for a long time and finally started the system and installed the driver. Then the driver required restart, and after this time, it never started again.
Thanks.

Support-03 · 发表于 2023-06-27 21:35:01

Hello there,

Please turn off the PC , unplug the power supply, and press the CMOS button for about 10 seconds , restart the PC after ten minutes.

Xysuo · 发表于 2023-06-28 14:25:58

Support-03 replied at 2023-06-27 21:35
Hello there,

Please turn off the PC , unplug the power supply, and press the CMOS button for about ...

Tried, noting changed

Support-03 · 发表于 2023-06-28 20:24:25

Xysuo replied at 2023-06-28 14:25
Tried, noting changed

Please test your RAM.
Please take out one RAM and just leave one in the PC.

Xysuo · 发表于 2023-06-29 19:07:01

Support-03 replied at 2023-06-28 20:24
Please test your RAM.
Please take out one RAM and just leave one in the PC.

I don’t have other device support DDR5, so I can’t test my RAM, but I tried just keep one to open the PC, not working.

Support-03 · 发表于 2023-06-29 22:30:43

Xysuo replied at 2023-06-29 19:07
I don’t have other device support DDR5, so I can’t test my RAM, but I tried just keep one to ope ...

Hello there,

You can send it back for a replacement.
Please send us your purchase record and SN to support-pc@bee-link.com.

sorianof · 发表于 2023-06-30 13:50:34

Hello!!
I sent mine to you at the beginning of June for the same problem, identical.
I think there is possibly some design flaw or similar that they are trying to figure out. I thought I was just unlucky but if more devices are showing up with this defect, then there is something wrong with this model.
Since 10/6 mine arrived at the address I was given, I still do not have a date for delivery/receipt of the replacement.
I hope it will be solved soon and they can send us a new device free of this problem.