GTR7PRO -- HORRENDOUS with 32GB! (But runs with 16GB???)

thekorn

Wow, never have I bought a new PC that literally can't run two minutes without a forced reboot!

That's right, from login to 120 seconds later, BAM like clockwork the system crashes.


Except if I take out one of the SODIMMs, then the system runs just fine!  Doesn't matter which one I remove, just so long as both aren't populated.



Support -- WHAT?  You sold me a 32GB machine that doesn't work with 32GB installed!  Runs fine with 16GB installed.  WHAT????


Bios is GTRP01_P5C6V14 , 6/13/2023 .

risingstar

I have two GTR7 Pros. Initially, only one of them was rebooting. I swapped the RAM modules, AC adapter, SSD from the good one to the bad one. Made no difference. Only running it with 1 RAM module made it reboot less often but it still reboots. Then, the good unit started rebooting by itself too. I'm beyond frustrated at this point.

albertr

I assume these issue is isolated to certain GTR7 units.... mine runs just fine with 32GB memory it came with, but I do have a plain GTR7 (not PRO). Not a single crash in a week since I got it under both Windows and Linux.
I bet Beelink with be happy to exchange your defective GTR7 for a new unit, so they can get their hands on it to figure out what's going on?
-albertr

nnombela

dplatten replied at 2023-07-08 18:39
My GTR7 randomly reboots when using Windows or Ubuntu Linux (23.04 with kernel 6.4 installed). I hav ...

I have also run memtest with no problems several times but removing one RAM module makes the reboots to go away.

albertr

I have a regular GTR7 (7840HS SoC), and I don't have this issue. I'm curious if the problem is  isolated to PRO units only (7940HS SoC)?
Anyways, if you might consider getting a regular GTR7 instead.... Just a thought.
-albertr

thekorn

Well, to add more fuel...  I ran the machine running the CPU-Z stress test with 4 threads (so 30% CPU load) overnight, still running A-OK with 16GB ram.

So then I powered down, reseated the original 16GB and added the second 16GB back in.  Rebooted, launched CPU-Z, and couldn't even get the test started before the PC crashed!

There is something DRAMATICALLY wrong with these.

nnombela

Exactly same problem, and same solution

The bios I got from support is GTRP01_P5C6V11, 06/05/2023

Support-03

nnombela replied at 2023-06-27 18:06
Exactly same problem, and same solution

The bios I got from support is GTRP01_P5C6V11, 06/05/2023

Hello there,

Sorry for the trouble.
We will test and figure it out the problem.

thekorn

albertr replied at 2023-06-27 22:53
I assume these issue is isolated to certain GTR7 units.... mine runs just fine with 32GB memory it c ...

So far the only thing support has offered is to reseat the SSD, for some unknowable reason.

albertr

thekorn replied at 2023-06-28 06:18
So far the only thing support has offered is to reseat the SSD, for some unknowable reason.

Hmm, I hope they will reconsider... I don't think that they value their reputation less than the shipping charges for replacing the unit. Must be some disconnect somewhere within the company.
As an alternative assuming you can return your unit for a full refund, you can go that route. Mine is totally stable and I'm very happy with it, so it's possible that the next one you get will be stable too.

-albertr

thekorn

albertr replied at 2023-06-28 06:30
Hmm, I hope they will reconsider... I don't think that they value their reputation less than the sh ...

I'm giving up and returning it for a refund. Went through a bunch of things to check with support, they don't have any idea what could be wrong, so yeah getting my money back.

nnombela

thekorn replied at 2023-07-01 00:14
I'm giving up and returning it for a refund. Went through a bunch of things to check with support, ...

Have you any chance of just trying other RAM modules, maybe from another unit?