SER5 - no hdmi signal out of the box

jmnorvell

I just hooked up my new SER5 and it seems to start, but there is no signal whatsoever out of the HDMI ports. I know the monitor works and the cable is fine. Please advise!

Support-03

Hello there,
Sorry for the trouble . Don't worry, the PC has one-year warranty.
Please send us a picture of the purchase record and a picture of the SN on the bottom of the PC.
Please turn off the PC , unplug the power supply, and press the CMOS button (poke the hole of CMOS with a pin) for about 10 seconds , restart the PC after ten minutes.

jmnorvell

Okay, thanks for the reply. What email address should I send this to?

Support-03

jmnorvell replied at 2023-07-03 12:11
Okay, thanks for the reply. What email address should I send this to?

Hello there,
please send to support-pc<support-pc@bee-link.com>   

jmnorvell

Support-03 replied at 2023-07-10 09:31
Hello there,
please send to support-pc

Yes, I sent the requested pictures to that email address on July 5. No reply as of yet.

Support-03

jmnorvell replied at 2023-07-19 12:53
Yes, I sent the requested pictures to that email address on July 5. No reply as of yet.

Hello there,

What is your email address ? I can check it for you.

Crowru

I have a similar problem, I just bought a computer, and it does not display the image neither through the HDMI port nor through the DP port. Should I send the above information to this email?

tuiguang10

Crowru replied at 2024-05-15 23:11
I have a similar problem, I just bought a computer, and it does not display the image neither throug ...

Hello there，

And of course you can send an email to this email address: support-pc@bee-link.com

We will communicate more closely and easily about your machine malfunction.

You can try to clear CMOS first: Please unplug the power supply and HDMI cable. Then press the pinhole of "CLR CMOS" with a pin for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minutes, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.  https://mega.nz/file/XypwTISY#DV ... Z7f7qpKGP2E3nMHW8ms


Have a nice day!

Crowru

I've tried everything tech support has advised me to try. I took out the one memory card, ssd, reset cmos several times, but unfortunately it didn't work. Most likely, as I think, the problem is in the processor.

tuiguang4

Crowru replied at 2024-05-16 19:01
I've tried everything tech support has advised me to try. I took out the one memory card, ssd, reset ...

HI, Glad to help, Sorry for the trouble when using.

does it the fan spin ?
and whether the button light is on ?

Please email us here: support-pc@bee-link.com   
a picture of SN on the bottom of the PC and a picture of the purchase record to confirm.
Thanks for your patience and your understanding.