U59 WIN11 OS Image after SSD loss

jason1 · Post time 2023-06-13 08:32:39

Edited by jason1 at 2023-06-13 08:32

Hello - I purchased a U59 less than a year ago and my hard drive stopped working. When I attempted to read it with a stand alone reader it showed a fatal hardware error and no files could be accessed. I need my hard drive replaced and I need a copy of the original Windows11 operating system image with its key.

Is this your 24Hr customer support mentionned repeatedly in the item description on Amazon? Do you have a US telephone number?
Thank you.
Jason

Support-03 · Post time 2023-06-13 19:47:33

Hello there,

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. On Save&Exit page, please send us a picture of it.
Once we confirm it is the problem of SSD, we will send you an SSD replacement.
Please send us a picture of purchase record and your shipping address to support-pc@bee-link.com<support-pc@bee-link.com>

jason1 · Post time 2023-06-14 00:57:51

Here is the BIOS save+exit tab. Will also email it to the address provided.

Support-03 · Post time 2023-06-16 21:32:27

jason1 replied at 2023-06-14 00:57
Here is the BIOS save+exit tab. Will also email it to the address provided.

Hello there,

The SSD cannot be recognized, need replacement.
Please send SN and purchase record to us at Support-PC<Support-PC@bee-link.com>.
We will apply for the SSD replacement for for you.