Beelink U59PRO - not loadinп

Schilindima

Good afternoon
Mini PC Beelink U59PRO stopped working, it comes to system boot, reboot. The PC worked for 6 months, received it on 12/31/2022. Goes into the BIOS, sees the RAM and disk memory. When you open it, you will see an inductor that has changed color.
What can be done about it?

Support-03

Hello Schilindima,
Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let's do some troubleshooting. Here are some potential solutions:
1.Please change another HDMI cable or power supply.
2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 5-10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. 
3.There might be something wrong with the hard ware components.Please take out the SSD and RAM ,please clean the contacts of the RAM with a rubber.Here is the tutorial https://www.youtube.com/watch?v=hEd_7nmWVOk  
4.Please reset the PC. Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Please try each option one at a time, then see of Windows will boot . . .

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart
Upon restart, press 4 to enter Safe Mode
Once in Safe Mode, backup your data if you do not already have a backup
Open Device Manager and check to make sure all your Drivers are up to date
Reboot to see if Windows will start Normally

If the above fails, go to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset

Schilindima

Support-03 replied at 2023-06-07 00:15
Hello Schilindima,
Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you ple ...

Photo SN and purchases in the attachment.
Tried all the steps you suggested, didn't help. The download only reaches the Beelink logo and a reboot occurs.
I tried to connect an SSD with a working Windows 10 Pro, the download also does not occur

Support-03

Hello there,

Please send us your purchase record to support-pc<support-pc@bee-link.com>
If your PC is under one-year warranty, you can send it back for a replacement.