Mini S12 (N100) USB Detection Problem

bbking67 · 发表于 2023-05-06 02:13:51

Edited by bbking67 at 2023-05-06 23:30

I have a new Mini S12 that is finicky about USB 3.x devices.  It works with about half of my USB flash memory sticks and my external HDD will not work with a USB 3.0 cable.  Every single device works on my other two computers.

In device manager I get a "Unknown USB Device (Port Reset Failed)".  The issue is identical for the two ports on the back and on the front.

What I have tried:

- restarting the computer (no change)
- Uninstalling the usb devices in device manager (no change)
- Use of a USB 3.0 hub (the hub works, the same devices that fail also fail when plugged into the hub)

What works:

- Kingston Data Traveler 100 G3 32GB (USB 3.0)
- Emtec 16GB (USB 2.0)
- Orico DC3UP USB Hub (USB 3.0)
- Adata UFD 128GB (USB 3.0)
- Sabrent HB-UMP3 (USB 3.0) (Powered USB Hub)

What Doesn't work:

- SanDisk Ultra 64GB (USB 3.0)
- Kingston Data Traveler G4 16GB (USB 3.0)
- Kingston Data Traveler 100 G3 32GB (USB 3.0) (This is a different one than the one that works)

It's a strange problem.  Would hate to have to send the device back for this.

My device is the S12 Mini Pro with an N100 processor (500GB/16GB).

tuiguang16 · 发表于 2024-01-16 17:59:23

Hello, can you send your email address into my PM? so that we can have a check for you.
Also you can tell us what did you say in your email?

Looking forward to your feedback soon.

bbking67 · 发表于 2023-05-06 03:59:23

I have now determined that this is not a Windows problem. I booted up with Ubuntu and the problem persists--the same USB devices that don't work in Windows don't work with Ubuntu either.

Support-03 · 发表于 2023-05-06 20:35:32

bbking67 replied at 2023-05-06 03:59
I have now determined that this is not a Windows problem. I booted up with Ubuntu and the problem p ...

Hi there,

About Unknown USB Device (Port Reset Failed):
1. Please Click Start and open the Device Manager.
2.Click the drop-down button for Universal Serial Bus Controllers.
3.Right-click on Unknown USB Device (Port Reset Failed) and click on Uninstall to remove the device.
4.Restart your PC .

bbking67 · 发表于 2023-05-06 23:28:29

I have tried uninstalling the driver. I've also installed the latest chipset drivers from Intel in addition to reinstalling the chipset driver in the Mini S12 package.

I've also tried a powered USB hub with no improvement.

It's a very strange issue--the only hope would be some BIOS settings or a future firmware update.

All that being said, I suspect a hardware fault with my unit.

Support-03 · 发表于 2023-05-09 16:38:17

bbking67 replied at 2023-05-06 23:28
I have tried uninstalling the driver. I've also installed the latest chipset drivers from Intel in ...

Hello there,

Could you please send us a picture of your BIOS version ?

bbking67 · 发表于 2023-05-10 04:18:06

Its headless... ill hook up a keyboard mouse and monitor later to snap a pic. Sysinfo says this, is this good enough?

BIOS Version/Date American Megatrends International, LLC. ADLNV104, 2/6/2023

bbking67 · 发表于 2023-06-01 02:37:05

Here is the bios pic, sorry for the delay (its a headless pc so its not normally hooked up to a screen and keyboard)

Rudyman76 · 发表于 2024-01-12 06:04:08

Bonjour. J'ai le même problème avec l'usb qui n'est pas plus reconnu au bout d'un moment dans le bios donc quand je veux boot sur ma clé usb elle démarre pas. Alors je suis obliger de réinitialiser le bios et là il reconnais mon usb et démarrer comme prévu.

Rudyman76 · 发表于 2024-01-12 06:05:11

Il faudrais une correction du bios

tuiguang16 · 发表于 2024-01-12 19:29:44

Please email us ---support-pc@bee-link.com
So that we can send you corresponding BIOS.