GK35 dead fan

Jeffmc · 发表于 2023-04-04 04:31:35

I am looking to find a new fan for my GK35 mini. I noticed it had shut down due to heat. Once cooled, I noticed that the fan was having issues barely turning and even stopping at times. I disassembled and found the fan to be the issue. I need to get a new fan and even emailed Bee Link support, but have heard nothing from them. This is a product that is only 6 mnths old.

I need to find a replacement fan so I can continue to use the computer.

Support-03 · 发表于 2023-04-04 09:25:56

Hello,
I found that we have replied to your email on March 13th.
And did not receive a response from you.
Could you check your email again?
Maybe our email went to your junk box.

Jeffmc · 发表于 2023-04-05 01:13:38

Thanks for the reply, I didn't see the email in my spam folder, but did respond to the email you forwarded. Not sure what happened to it, but I appreciate the follow up.

Support-03 · 发表于 2023-04-23 16:15:43

Hello there,

We sent you the fan replacement to you, did it fix the problem ?

Jeffmc · 发表于 2023-04-26 04:08:51

Support-03 replied at 2023-04-23 16:15
Hello there,

We sent you the fan replacement to you, did it fix the problem ?

I did get the fan and replaced it on Monday. Have had no problems since. Thanks for getting the part out to me quickly. I apologize for not seeing your response email in my spam. Thanks for getting my issue resolved.

Support-03 · 发表于 2023-04-26 09:38:29

Jeffmc replied at 2023-04-26 04:08
I did get the fan and replaced it on Monday. Have had no problems since. Thanks for getting the ...

Hello Jeff,

Glad to hear that the problem has been resolved.
Cheers.

George