Beelink SER4 Warranty Support Question (3/20/23 USA)

geodemikids

I have a Beelink SER4 4800 that went black during use.
I made contact with support. They had me check a few things then offered to replace my machine.
They gave me an address and phone number on west coast USA. The man who answered phone said it is his private number and he does not know why people call him about Beelink.


Beelink said I have to pay for shipping and did not tell me how they will know it is my unit.
Also, I want to remove my hard drive so it cannot be plugged into another machine and read.

Is this legit??
Please share your Warranty experience.

Thank you,
GeoDemikids

Support-03

Hello,
If you need to contact our support,you can call this 0086 18165710592 or our email.
The phone number in the address information is the phone number of the person who works in our US warehouse.
To avoid other person send their machine to the wrong address,I have edit your message.
And we will replace it for you after receiving your paecel.