WiFI 6e not working

josephjw · Post time 2022-10-24 09:53:55

I can connect to 6 GHz wifi, but it shows the wrong data rate and won't connect to the internet.
Other WiFi bands (2.5, 5) work OK.
6e works on my other 2 devices, so not my network's fault .

Support-03 · Post time 2022-10-24 11:28:05

Hello there,

Sorry for the trouble.
Could you please send us a picture of SN on the bottom of the PC and a picture of the purchase record ?

josephjw · Post time 2022-10-24 22:13:57

I figured out that the wifi adapter only supports 80 MHz channels on 6 Ghz not 160 MHz. If I change the router to limit to 80 MHz, it works.

Support-03 · Post time 2022-10-25 20:02:46

josephjw replied at 2022-10-24 22:13
I figured out that the wifi adapter only supports 80 MHz channels on 6 Ghz not 160 MHz. If I change ...

Thanks for your sharing.