GTR-5900HX sleep mode problem

terry521

I'm have problem each time I put unit in sleep mode and whem I wake it up the network connecting stops working plus slow coming on and hangs. I try Ubuntu and Manjaro and both do the same thing. I just got this unit with window pro 11 and it didn't do it if I remember. To get it to work I have to shut unit down and repower it back on.
Right now I am running manjaro because I like it better then Ubuntu and window 11 is remove completely.
Maybe there is a setting in BIOS that need to be change which I have no clue yet. Firmware is Ver 1.24 that came with unit.

TB

rmarion59

if using the Realtek Ethernet Port #1 or #2... open Terminal (CTRL+ALT+X) then type;

sudo modprobe -r r8169
sudo modprobe -i r8169

If using the AMD/Mediatek RZ608 aka MT7931e (in Linux)... open Terminal (CTRL+ALT+X) then type;

sudo modprobe -r mt7931e
sudo modprobe -i mt7931e


You may also create a script e.g. refresh-network.sh into: /lib/systemd/system-sleep/ folder with

#!/bin/bash
sudo modprobe -r r8169
sudo modprobe -r mt7931e
sudo modprobe -i r8169
sudo modprobe -i mt7931e

then change the permissions with:

sudo chmod a+x refresh-network.sh

You may also restart the network manager service (last line in the script);
sudo service network-manager restart

It works for me. I hope it helps!

rmarion59

It is not BIOS-related. The BIOS does not support ErP (Energy-related Products).

rmarion59

Try this;

Open the Terminal... CTRL+ALT+T then type sudo lshw -C network <enter> -- as we both have GTR5, it should return pretty much same as what's on the .jpg file.

Now... Do you have .sh file(s) present in the /lib/systemd/system-sleep/ folder?!?   ...I'm quite sure you don't have any .sh file(s).  If so, let me know.

I hope it helps,

R

terry521

Thanks for getting back. At the monument I reinstall window 11 and it works ok in sleep mode. I'll try manjaro again in the next few days and see what happens. I just don't understand when both Ubuntu and Manjaro both do the same problem during sleep mode.
Is there drivers I need to download for network or does that already include in the installation. The latest kernel I was using was 5.15 and 5.19 just in case you need to know.

TB

terry521

Hi... I decided to remove window 11 completely and reinstall the latest manjaro plus did the updates. I ended up with the same problem. So I double check what marion99 suggested and the jpeg show the same what was in red and there was no .sh in /lib/systemd/system-sleep/ folder. What I do notice now is if I wake up the computer by hitting the spacebar it takes about 2min before it has a display plus it very slow and no network showing, but if I wait and couple minutes the network start to work but no wifi connection.. It seems everything begin to work as long as wifi is turn off..

rmarion59

We are making progress... let's continue our troubleshooting :-)

Are you using the Realtek 2.5GbE Family Controller #1 or #2 or the Mediatek WiFi 6 RZ608 network card card?!?

Before we make a permanent script...

If using Realtek 2.5GbE Ethernet adapter #1 or #2, open terminal (CRTL+ALT+T) and type;

sudo modprobe -r r8169
sudo modprobe -i r8169

If using the WiFi 6 RZ608 aka Mediatek MT7931 then open terminal (CTRL+ALT+X) and type;
By the way, modprobe -r xxxxx will unload kernel module driver while -i reloads it

modprobe -r mt7921e
modprobe -i mt7921e

before closing Terminal, you may want to play safe and restart the network manager service by typing;

sudo service network-manager restart

If it works then we'll create a script in our /lib/systemd/system-sleep/ folder, put proper permissions then all should be fine. In other words, when using Linux on GTR5, if the machine goes in sleep mode, and wake it up, Linux will call our script and return to normal (just like Windows 11 does it... kind of...)

Let me know.

rmarion59

You are right "It seems everything begin to work as long as wifi is turn off.."... Ethernet Network Service is easier to manage for Linux than WiFi (especially with new WiFi 6 card).

rmarion59

We are making progress... let's continue our troubleshooting.

Are you using the Realtek 2.5GbE Ethernet adapter #1 or #2 or the Mediatek WiFi 6 RZ608 aka Mediatek MT7931e (in Linux) network card card?!?

Before we make a permanent script...

If using Realtek 2.5GbE Ethernet adapter #1 or #2, open terminal (CRTL+ALT+T) and type;

sudo modprobe -r r8169
sudo modprobe -i r8169

If using the WiFi 6 RZ608 aka Mediatek MT7931e then open terminal (CTRL+ALT+X) and type;
By the way, modprobe -r xxxxx will unload kernel module driver while -i reloads it

modprobe -r mt7921e
modprobe -i mt7921e

before closing Terminal, you may want to play safe and restart the network manager service by typing;

sudo service network-manager restart

If it works then we'll create a script in our /lib/systemd/system-sleep/ folder, put proper permissions then all should be fine. In other words, when using Linux on GTR5, if the machine goes in sleep mode, and wake it up, Linux will call our script and return to normal (just like Windows 11 does it... kind of...)

rmarion59

Are you using the Realtek 2.5GbE Family Controller #1 or #2 or the Mediatek WiFi 6 RZ608 network card card?!?

Before we make a permanent script...

If using Realtek 2.5GbE Ethernet adapter #1 or #2, open terminal (CRTL+ALT+T) and type;

sudo modprobe -r r8169
sudo modprobe -i r8169

If using the WiFi 6 RZ608 aka Mediatek MT7931 then open terminal (CTRL+ALT+X) and type;
By the way, modprobe -r xxxxx will unload kernel module driver while -i reloads it

modprobe -r mt7921e
modprobe -i mt7921e

before closing Terminal, you may want to play safe and restart the network manager service by typing;

sudo service network-manager restart

If it works then we'll create a script in our /lib/systemd/system-sleep/ folder, put proper permissions then all should be fine. In other words, when using Linux on GTR5, if the machine goes in sleep mode, and wake it up, Linux will call our script and return to normal (just like Windows 11 does it... kind of...)

Let me know.

rmarion59

terry521 replied at 2022-10-10 03:05
Hi... I decided to remove window 11 completely and reinstall the latest manjaro plus did the updates ...

Are you using the Realtek 2.5GbE Family Controller #1 or #2 or the Mediatek WiFi 6 RZ608 network card card?!?

Before we make a permanent script...

If using Realtek 2.5GbE Ethernet adapter #1 or #2, open terminal (CRTL+ALT+T) and type;

sudo modprobe -r r8169
sudo modprobe -i r8169

If using the WiFi 6 RZ608 aka Mediatek MT7931 then open terminal (CTRL+ALT+X) and type;
By the way, modprobe -r xxxxx will unload kernel module driver while -i reloads it

modprobe -r mt7921e
modprobe -i mt7921e

before closing Terminal, you may want to play safe and restart the network manager service by typing;

sudo service network-manager restart

If it works then we'll create a script in our /lib/systemd/system-sleep/ folder, put proper permissions then all should be fine. In other words, when using Linux on GTR5, if the machine goes in sleep mode, and wake it up, Linux will call our script and return to normal.