AUX Port on Beelink U57 won't work

WaffleTM

Hello, I am trying to use my Sony Speakers with AUX on my U57 but it wont work. I have updated all the drivers but still no luck, please help

mb78

I had the same problem, aux output became unavailable in Windows 11 and Linux Mint 22. How to make sure that there is no hardware problem?

Support-03

Hello there,

Could both of you send us a picture of SN on the bottom of the PC ?
Does it work if you change another speaker ?

mb78

Support-03 replied at 2022-09-06 20:08
Hello there,

Could both of you send us a picture of SN on the bottom of the PC ?

no, all the devices stopped working, at first there were no problems with aux.
sn u59 in attach

Support-03

mb78 replied at 2022-09-07 14:27
no, all the devices stopped working, at first there were no problems with aux.
sn u59 in attach

Hello there,

1. Please go to device manager and uninstall the sound driver and restart the PC.

2.  Please update the driver.  https://beelink.oss-cn-hongkong. ... 4_V0.1_20191129.zip
Here is the tutorial https://mega.nz/file/mvAS1bQK#xX ... LDUFcxN5WUi6OrYy2js

WaffleTM

Support-03 replied at 2022-09-08 20:12
Hello there,

1. Please go to device manager and uninstall the sound driver and restart the PC.

My serial number for Beelink U57 is: 5257U1GF10371

mb78

Thanks, but I may have another problem. I don't see an unidentified device and reinstalling the driver doesn't help. Linux OS also does not "see" the audio device
The device is not connected to the computer, it may be a hardware problem

mb78

The problem was in the cable... It's amazing how long it took to figure it out. U59 works great.

wongmb

The U59 sound driver does not even show up under my device manager. All i see under sound is my Dell HD audio driver which is my Dell monitor with built in speaker. How do I fix that ?

shermanalex

wongmb replied at 2022-11-02 20:59
The U59 sound driver does not even show up under my device manager. All i see under sound is my Dell ...

I am having this problem too