U55 need sound driver

vmghc · Post time 2022-08-10 03:27:38

I did a clean install of Windows 10 Pro and downloaded the U55 driver pack from the support site. All drivers installed except for one uknown device.

I looked up the ID and it shows as the sound driver, intel sst maybe? It would not accept any driver from the U55 driver ZIP file.

I need the correct Windows 10 64bit driver for the U55 sound support please!

Support-03 · Post time 2022-08-11 00:14:54

Please right click window--click “setting“---Sound----more sound setting --click "playback"--right click speaker---properties--controller information ---properties---update the driver. You also need to check if the speakers is disabled or not in the playback setting.

vmghc · Post time 2022-08-12 06:49:46

There is no sound device to update. that is the issue. i need a driver.

vmghc · Post time 2022-08-15 22:55:23

Support-03 replied at 2022-08-11 00:14
Please right click window--click “setting“---Sound----more sound setting --click "playback"--right ...

I followed your steps and cannot complete them as their is no playback device to inspect

Support-03 · Post time 2022-08-16 09:06:31

vmghc replied at 2022-08-12 06:49
There is no sound device to update. that is the issue. i need a driver.

Hello there,

Here is the driver https://beelink.oss-cn-hongkong. ... /U55/8336_audio.zip
Here is the tutorial https://mega.nz/file/mvAS1bQK#xX ... LDUFcxN5WUi6OrYy2js

vmghc · Post time 2022-08-17 08:44:26

Support-03 replied at 2022-08-16 09:06
Hello there,

Here is the driver https://beelink.oss-cn-hongkong.aliyuncs.com/MINI%20PC/U55/8336_ ...

Thanks, but I followed the instructions and the device did not accept any of the drivers. Just so you know, I have 20 years experience in computer repair so I am very capable, I just need the correct file.

Device SN is 5005U1KF80140
Below that it says U55F-8128CGOW64PRO-V23

Support-03 · Post time 2022-08-18 02:27:56

Hello there,

Please go to setting ,troubleshooting---other troubleshooters--playing audio---run , it will diagnose the problem automatically, then you can restart the PC.

vmghc · Post time 2022-08-26 08:32:53

Support-03 replied at 2022-08-18 02:27
Hello there,

Please go to setting ,troubleshooting---other troubleshooters--playing audio---run , ...

I followed your steps, the diagnostic said no device to test

Support-03 · Post time 2022-08-26 20:07:10

vmghc replied at 2022-08-26 08:32
I followed your steps, the diagnostic said no device to test

You can contact our support to get the windows system file to reinstall the OS.

support-pc@bee-link.com<support-pc@bee-link.com>