SER 3200U + Connecting a USB-C Monitor VIA USB-C Hub

EyalS · 发表于 2022-06-07 15:46:02

Edited by EyalS at 2022-06-07 15:47

I have connected a USB-C hub from UGREEN to the USB-C connector.

The hub is detected correctly, the USB extenssion is functional and the screen USB driver is detected in the device manager (as a generic billboard).

On the other hand the screen itself is not detected when connected to the hub.
The same screen is fully functional when connected directly to the HDMI.

The hub itself is fully functional when connected to a different computer.

Why is the screen not detected or functional when connected the USB-C?

Support-01 · 发表于 2022-06-07 16:15:04

You can make a video describing the problem and send it to the customer service. They will solve your problems for you.
Please contact the after-sales staff by email.
E-mail: support-pc@bee-link.com