GT-King Pro all USB not working. Help, Help, Help !!!

simplex · Post time 2021-12-13 06:31:10

I have a GT-King Pro with firmware (Build Number) 919P0, after a factory reset all USB port become not working at all. Any usb device plug into the USB port can't be detected. Anyone know how to fix this problem?

beelink · Post time 2021-12-13 10:33:40

Hi, have you tried updating other versions of the firmware?

simplex · Post time 2021-12-14 21:57:07

All the USB ports are not working. How do I update to other versions firmware? Please send the guiding of how to update to a newer version firmware.

Thank You!

beelink · Post time 2021-12-15 15:14:11

simplex replied at 2021-12-14 21:57
All the USB ports are not working. How do I update to other versions firmware? Please send the gui ...

Hello, what is the SN code on the bottom of your TV box? We know the SN code in order to give you the corresponding firmware, or you can check the support page of GT-King Pro and find the corresponding firmware version in the support page.
http://support.bee-link.com/drives.html?id=38

simplex · Post time 2021-12-16 05:20:53

beelink replied at 2021-12-15 15:14
Hello, what is the SN code on the bottom of your TV box? We know the SN code in order to give you ...

My TV Box Model: GT-King Pro SN: SB9HH1lFxxxxxx. Build Number 919P0. Please send me the instruction how to update to a newer version firmware. A method without using USB ports, as I mention before all USB ports on my GT-King Pro is not working.

Thanks.

simplex · Post time 2021-12-16 05:27:08

beelink replied at 2021-12-15 15:14
Hello, what is the SN code on the bottom of your TV box? We know the SN code in order to give you ...

My TV box Model: GT-King Pro, SN: SB9HH1lFxxxxxx, Build Number: 919P0, Please send the instruction how to update the GT-King Pro to a newer version firmware. Send a method without using USB ports. As I mention before all the USB ports on my GT-King Pro is not working.

Thanks.

james_uk · Post time 2021-12-17 04:20:24

You can flash by downloading the latest fw and unzip it, then go to OTA update (for some strange reason it doesn't actually find a new update even though there is one)
You get to that by going to Settings > Droid Settings > More Settings > System > System Update

Once in there you can search for an OTA update, if there isn't one you can then go to the 3 small dots top right corner > Local Update > then search for your unzipped fw folder, then select the zip file inside the folder > Install Now

The system will then should do the update.

The support here and site itself is all very very poor, Beelink take weeks to respond to any post.

Regards

James

darkstar · Post time 2021-12-24 11:05:34

Edited by darkstar at 2021-12-26 03:18

james_uk replied at 2021-12-17 04:20
You can flash by downloading the latest fw and unzip it, then go to OTA update (for some strange rea ...

Dear simplex & James,

You can try to update your firmware using usb burning tool.
By the way can you boot your device using sd (coreelec) and does usb ports works under Coreelec.
If so that means it is totally a software issue, if it does not work under coreelec too then it is a harware problem. Beelink must change your device due to hardware failure.
I'm sorry to hear that, I hope you solve your problem soon.

Regards & Merry Cristmas