WIFI problem

abdulrahman998 · 发表于 2020-10-16 20:18:55

hello

I bought a new device, but when setting up the Internet, it does not find networks, and the wifi works and disconnects without finding any network
please help me

beelink · 发表于 2020-10-17 11:00:10

Hello, are you wifi can be used normally but Ethernet can’t connect normally? Or something else?

For example, your WIFI can search normally, but cannot connect? In other words, 2.4G or 5G cannot search or connect

Is the Ethernet connected without a network, or cannot be successfully connected

Please explain in detail, whether you can provide a video to illustrate your problem, which will help us better understand your problem

abdulrahman998 · 发表于 2020-10-17 16:44:24

It is not possible to search for networks through the Wi-Fi
And when the Wi-Fi works, it stops working immediately after about 20 seconds

beelink · 发表于 2020-10-19 09:45:21

abdulrahman998 replied at 2020-10-17 16:44
It is not possible to search for networks through the Wi-Fi
And when the Wi-Fi works, it stops worki ...

Would you like to provide me with a video? It’s the process that you can’t search after turning on wifi and then automatically disconnect

abdulrahman998 · 发表于 2020-10-22 01:21:36

hello

i make video for problem please check it

https://youtu.be/-5c9f5iEpmE

beelink · 发表于 2021-11-04 18:44:29

abdulrahman998 replied at 2020-10-22 01:21
hello

i make video for problem please check it

Sorry, if your problem cannot be solved by re-burning the firmware, then you will need to contact our after-sales staff to arrange a repair
Support-PC@bee-link.com