Device doesn't turn on

alfiotomas

Hello, I have a problem with my GT-King bought some months ago.

When I try to turn it on, the LED lights up without transmitting anything to the TV. There is no sound and no video and so there is no way to communicate with the box.

Could the video card have burned out?

Somebody can help me?

Thanks

Bushimi

Hmm it sounds daft but is it possible that you're hdmi lead is suspect. Maybe buy a HDMI 2.1 lead...you can find them quite cheap online?

beelink

Bushimi replied at 2020-09-09 06:35
Hmm it sounds daft but is it possible that you're hdmi lead is suspect. Maybe buy a HDMI 2.1 lead... ...

Have you tried to replace the hdmi cable? Are other machines working properly on this monitor?
Have you gone through any operations that caused the situation, such as updating the firmware incorrectly
Can you provide me with your SN code? At the bottom of your machine

alfiotomas

Yes, I have tried with different hdmi cables and monitors and I also have other devices which are perfectly working on my current tv configuration.
Also no, I don't have updating the firmware at all.
The S/N is: 922XHQHF80416

beelink

alfiotomas replied at 2020-10-19 23:26
Yes, I have tried with different hdmi cables and monitors and I also have other devices which are pe ...

If the power indicator of your GT-King can still light up after plugging in the power, but there is no signal when connected to HDMI, you can try to use the AV port to check whether it can be used. If the AV port can be used normally, it may be that your HDMI port is broken, please contact our after-sales mailbox to arrange maintenance.

After-sales mailbox: Support-PC@bee-link.com

alfiotomas

beelink replied at 2020-10-20 16:11
If the power indicator of your GT-King can still light up after plugging in the power, but there i ...

I have tried what you suggested and yes, using the AV port the device is working, but the video quality is very low.
So, the solution may be contact the after sales mailbox?
Thanks.