Remote will no longer work after 4 months @ Wired port will not stay connected

acanali

Does anyone have this problem in the title...I have tried to update: assuming this is the most recent image and bios == GT-King_AT_V5.0A_C92X.img == but I can't install it using the USB Burning tool v2.2.7.0. (Seems the most simple) I don't know how to get THIS image on to an SD card. There is one called galilei-ota-eng.xk.zip...So confusing. What version is this? I have a hub with C port, but no cable that is USB to USB this is totally stupid. I should be able to see the device in the burning tool, but I get nothing. Do I have to buy this cable now? I think this product is pretty bad I wish I never bought it has so many bugs. Updates are a joke.