Warranty

sandog · 发表于 2016-10-09 12:00:05

提示: 作者被禁止或删除内容自动屏蔽

sandog · 发表于 2016-10-10 03:26:54

提示: 作者被禁止或删除内容自动屏蔽

ASW1 · 发表于 2016-10-09 15:05:50

Claim with the seller.
Or did you buy directly from beelink?

ASW1 · 发表于 2016-10-10 03:32:30

You need to contact your seller.
Or did you buy directly from beelink?

jw429 · 发表于 2016-10-10 06:37:39

Saw in your other post you bought this from GearBest. In that case you will need to contact them and arrange to return the box to them for repair.

From reading the posts/horror stories about gearbest on reddit and freaktab this may or may not be a good experience for you. Return shipping cost are your responsibility and they won't refund it. It might not be worth it in the long run.

On the plus side, if you paid with a credit card depending on your cc perks you might be able to get them to do a charge-back for a faulty product.

sandog · 发表于 2016-10-10 07:51:14

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jw429 · 发表于 2016-10-10 08:06:42

sandog replied at 2016-10-10 07:51
doesnt beelink have a warrany

I'm sure they do and will probably honor, you just need to channel through the seller you bought the box from.

beelink · 发表于 2016-10-10 09:54:16

sandog replied at 2016-10-10 03:26
I emailed beelink 2times and no reply... They are the worst for customer service is the worst

Hello, in fact we have never received your email about your GT1 problem, so who have you connected? Also about Warranty you may get from seller, you need connect them first.

sandog · 发表于 2016-10-11 00:37:38

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jw429 · 发表于 2016-10-11 02:57:25

sandog replied at 2016-10-11 00:37
what a mess... I contact gearbeast they just want to give partial refund. I want a working GT1Also e ...

Despite what GearBest initial response to you was, you still have options to consider.  If you really want your box repaired be insistent with them.  I find it easier to get anything done with GearBest via the Live Chat feature on their site.  Just make sure to print/email the chat log after for proof.

1. Consider, is it cheaper/less hassle to pay for return shipping plus the time it will take to get it fixed and re-shipped to you vs taking the partial refund and getting a new GT1 or a different box. It might be cheaper/easier for GearBest to just issue you a partial refund, that's why they made the offer to you first.  You might not want to agree with the last part but that's how the reseller game usually works.

2. If you paid by PayPal you can open a dispute with them.  I've only had to go this route once and it ended in my favor.

3. If you paid direct with a credit card see my previous reply to you.

Good luck