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Hi everyone!
Strange issue happening with a basically new GK55. The unit will shut down for no apparent reason in the middle of a task. It does seem to be slightly temperature/use related, however it's not overheating. The unit is rarely used (maybe 20 times or so total since new) and is in new condition with no dust, hair, etc. inside. It's used to run a telescope rig and the software is not demanding at all. In fact, the shutting down is happening during idle with just windows running and nothing else.
I did run a temp monitor and the unit shut down with the CPU at 42°C?
Some important info:
I've seen this same topic here and completed everything I saw and could think of. Replaced the power supply with a new (larger) one. Checked to make sure that the RAM was seated properly. Checked the power button for rubbing/tightness. Nothing seems to be wrong with it, other than the random shutdowns.
Once it dies, the power button no longer responds until you unplug power from the unit and then reconnect. You can also hold down the power button for a second or two, which will make it light back up, then power off. After that, you can hit the power button and it will restart (without unplugging it).
I have to assume that there's some kind of bad connection on the MB or memory, since the unit runs totally normal until it just shuts off. There's no warning and it's just like unplugging it, it's not a safe power down. It can happen minutes after boot, or sometimes longer, but usually no more than 10 minutes or so. Once you restart it, it will run for a couple minutes and then die again.
Hopefully someone has some ideas!
Thanks!
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Post time 2024-04-07 22:06:54
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