Are the new patch of GTR7 PRO freevof reboot issues ?

drayman20 · Post time 2023-08-31 04:14:14

Please share your feedback

Support-03 · Post time 2023-08-31 23:28:51

Hello there,

For the new patch of GTR7 , no reboot issue at the moment.
If anyone has the problem, please let us know. We will find out the problem and solve it as soon as possible.

Wowa · Post time 2023-09-04 21:46:21

Support-03 replied at 2023-08-31 23:28
Hello there,

For the new patch of GTR7 , no reboot issue at the moment.

What changes have been made so that newly sold models do not have this glitch related to unwanted reboots?

Support-03 · Post time 2023-09-06 09:43:24

Wowa replied at 2023-09-04 21:46
What changes have been made so that newly sold models do not have this glitch related to unwanted ...

Hello there,

We make some changes on the motherboard.

Wowa · Post time 2023-09-06 17:05:53

Support-03 replied at 2023-09-06 09:43
Hello there,

We make some changes on the motherboard.

Can you provide more information? What has been changed? Were all devices affected up to a particular time?

Mr_Brolin · Post time 2023-09-06 18:33:44

Well, not all devices in the initial run seem to havr been affected, I'm one of the lucky ones who has (to date) no issues with reboots, hangs, fails, BSOD's or the like.

Support-03 · Post time 2023-09-07 19:22:10

Wowa replied at 2023-09-06 17:05
Can you provide more information? What has been changed? Were all devices affected up to a particu ...

Hello there,

We add a small board to the PC to tackle the problem of reboot.

Support-03 · Post time 2023-09-07 19:22:30

Mr_Brolin replied at 2023-09-06 18:33
Well, not all devices in the initial run seem to havr been affected, I'm one of the lucky ones who h ...

Hello Mr Brolin ,

Thanks for your sharing.

jinkyz · Post time 2023-09-09 01:06:20

I've had my machine a couple of weeks now, GTR7 Pro. Nothing untoward has happened. I've installed multiple different Linux OS and gone back to a fresh Windows 11. Very happy that it has a digital windows license, no key required. Added a second Nvme drive. Works like a dream.

nquinn · Post time 2023-12-18 10:34:13

Edited by nquinn at 2023-12-18 10:35

Is there a way to identify if your model is affected? I don't game much right now, mostly using it as a NAS/Plex box, but worried later I might see more reboots. I have a 7840HS model from June of this year.

3DMark benchmarks seem stable so far but I'm worried about it long term.

@support03 - if I give you a serial number or manufacture date is it possible to find out if it has bad hardware? Or I could also inspect the motherboard/etc for certain part numbers.