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U59 supports 3840x2160@60Hz via HDMI Yes or No?

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Post time 6 day(s) ago | Show all posts |Read mode
Edited by TJM_UK at 2022-01-11 05:23

I recently received the U59 which I think is a great little box.  However reading the specs online it says it can support 4K@60Hz 3840 x 2160 @ 60Hz via the HDMI outputs.  I cannot get mine to work and the monitor at this resolution flicks off and on occassionally but is not stable.  Using the USB-C port works but I need to use HDMI as published.

Could you confirm whether this is a faulty U59 or in fact it does not support what was written on the website?

Thank you.
Update: I swapped some cables around.  I changed what I beleive is a high quality but short HDMI cable for a cheaper but longer cable.  At the moment two diplays are working, one stable at 3840x2160@60Hz (now with cheap cable) and the other 1920 x 1080@60Hz.  Awaiting a second 3840x2160 monitor so can double check both are supported at the same time.

Would a short cable potentially cause this issue?  The cable does seem to work with other monitors.

Update:I watched a few YOUTUBE 4K videos and the display started to cut out (black display) for about 4 seconds during the play.  It is as if the display driver simply cannot cope.  Once I stopped viewing video it stabalised again.

My question therefore remains - is this a fauly unit I should return or the hardware isn't up to the job?




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 Author| Post time 6 day(s) ago | Show all posts
Since I have had no reply I have no option but to return the unit to amazon for a refund and I will have to use an alternative supplier.  What a shame support lets down perhaps a good product.
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 Author| Post time 4 day(s) ago | Show all posts
I have posted a video here if that helps.
file:///C:/Users/TIMMAT~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif 20220109_182255000_iOS.MOV
[size=14.6667px]

[size=14.6667px]



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