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Bottom menu bar stops working

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Post time 2021-04-01 00:56:34 | Show all posts |Read mode
Edited by TraxtarXKR at 2021-04-01 01:43

The bottom menu bar will stop working on 6B9X 915P0. Only the square button will work, and other options turn grey. There is also missing power button. Only way to restore functionality to the bottom buttons is to restart the device.
907P0 Menu Bar:
IMG_20210331_120845.jpg    

915P0 Menu Bar (everything is grey but square):
Screenshot_20210331-123630_1.png

915P0 Keyboard (keyboard icon is hidden and cannot be selected):
Screenshot_20210331-123224.png

Please advise.


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Post time 2021-04-07 13:46:56 | Show all posts
TraxtarXKR replied at 2021-04-07 00:35
Can you see the video? Is it restricted?

This video is normal. After communicating with the technicians, our machine and the touch screen need to be professionally debugged before they can be used normally, because the touch screen driver and GTKING driver need to be adjusted.
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Post time 2021-04-01 14:20:04 | Show all posts
Hi there
Did this happen suddenly? We haven’t encountered this problem yet, could you take a video to show this problem?
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 Author| Post time 2021-04-01 22:57:26 | Show all posts
Edited by TraxtarXKR at 2021-04-02 10:31

Here is a video.
https://youtu.be/1O67MaUa5Ts


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Post time 2021-04-02 14:58:47 | Show all posts
TraxtarXKR replied at 2021-04-01 22:57
Here is a video.
https://youtu.be/1O67MaUa5Ts

Thanks for your reply,I will ask it with the techinician,please wait for my reply
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 Author| Post time 2021-04-07 00:35:58 | Show all posts
Can you see the video? Is it restricted?
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 Author| Post time 5 day(s) ago | Show all posts
BEELINK TAKE RESPONSIBILITY FOR YOUR POOR CODING!

I AM A DEVELOPER! THAT'S WHY I'M SENDING YOU THESE ISSUES FOR YOUR POORLY CODED SOFTWARE!

My touchscreen needs to be debugged? Are you serious?! RIDICULOUS. We're trying to help you, and you shit all over us.

See video. NOT a touchscreen problem:

https://youtu.be/mi_LN5Z57gE
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Post time 5 day(s) ago | Show all posts
TraxtarXKR replied at 2021-04-13 09:31
BEELINK TAKE RESPONSIBILITY FOR YOUR POOR CODING!

I AM A DEVELOPER! THAT'S WHY I'M SENDING YOU THES ...

Hi there
You may have misunderstood what I meant. I am not saying that there is a problem with your touch screen, but when gtking is used with the touch screen, there will be incompatibility. What your video shows is the same as when you touch it with your hands.because the position of the touching is different from the actual position
If you are very dissatisfied with this phenomenon, and the date of your purchase is not too long, I suggest you to return this machine, because this problem can only be solved after debugging.
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 Author| Post time 4 day(s) ago | Show all posts
Edited by TraxtarXKR at 2021-04-14 02:22

That's not how touchscreens work. I can get as technical as you'd like. You're clearly trying to explain things you don't understand. The digitizer simply turns your finger click into x,y coordinates over a standard display device. Instead of a mouse pointer, your finger is the mouse. The digitizer is the mouse pad. It's simply laminated on top of the display in a transparent layer instead of a cushioned pad sitting on your desk. Understand?

Whatever icon is present on that screen at those coordinates, gets selected via SOFTWARE. Being able to select buttons is not dependent on the display device.  If you can see the buttons, you should be able to click them. This is further evidenced by the other icons besides the square menu icon turning grey when this error occurs. The other buttons become disabled through SOFTWARE. Restart the device, and sometimes the issue will not occur. The display power is independent on the device power. I am using analog RCA cables for the display. That's the only link. The mouse is directly connected to the device.

This error does not occur on the other B922 device I have. Same cables. Same display screens. Sony TV. HP monitor. Toshiba TV. Car touchscreen. Same everything. No navigation bar problems on B922, constant navigation bar problems on 6B9X. Explain that to your developer.

You think I can just plug my device into any "NORMAL"  display device and the problem will be fixed? No... It occurs with this device on ANY display. Not just the touchscreen in my car. I've simply demonstrated it using a mouse and finger on touchscreen in my car.

This. Is. A. Software. Issue.

I'm trying to help you. I'm telling you your response is wrong. Confidently. What more information would you like to solve it?

If you STILL think it's a hardware issue, respond with the "debug process" you'd like for a log file, how to submit it, and I'll send it over.
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Post time 4 day(s) ago | Show all posts
TraxtarXKR replied at 2021-04-14 02:18
That's not how touchscreens work. I can get as technical as you'd like. You're clearly trying to exp ...

Hi there
So this problem will occur on 6B9X。 but the touch screen can work normally with B922?
When you connect a normal monitor with GTKING 6B9X, is there a same problem? or with B922?

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