4k keep changing to 1080p

ugoodtoo

Yes I'm using your software,

beelink

ugoodtoo replied at 2020-08-27 11:17
Yes I'm using your software,

1.Could you try to change the HDMI port of the monitor to connect?
2.If you have other monitors that can be connected, observe if the same problem occurs,
3.please tell me the monitor model that is appearing the problem

ugoodtoo

Yes i changed hdmi port same problem, I'm using LG OLED C6 55 inch TV

beelink

ugoodtoo replied at 2020-08-27 20:59
Yes i changed hdmi port same problem, I'm using LG OLED C6 55 inch TV

Are there other monitors for testing?

ugoodtoo

No just one

beelink

ugoodtoo replied at 2020-08-28 23:08
No just one

I communicated with the technician yesterday and he said
1. It may be a problem with TV compatibility
2. Have you tried setting 4K25hz or lower, and then will the same situation occur?
3. Is the HDMI cable you use provided in our box?

I’m sorry that because we didn’t have this problem, we can’t reproduce your phenomenon. We can only find a way for you by asking many questions.

ugoodtoo

Hi can u post a video of your display option thx

beelink

ugoodtoo replied at 2020-08-29 14:14
Hi can u post a video of your display option thx

This one was taken by myself, sorry it may be a little fuzzy, you can take a look
Link: https://beelink-my.sharepoint.co ... k02gVK9L9Q?e=2GQwhN

ugoodtoo

On thx, that means i have a different software, can you post the software of yours please to download and compare thx

beelink

ugoodtoo replied at 2020-09-01 09:54
On thx, that means i have a different software, can you post the software of yours please to downloa ...

Last time I asked if you were using our firmware, you answered yes, so I thought you were using the same as mine.
Then you can try the 915P0 firmware of GSkingx now, sorry for not helping you solve the problem immediately
Firmware: https://sourl.cn/4vQTHa
flash tutorial: https://sourl.cn/9aBPx4
flash tool: https://sourl.cn/5gRCuK