Please select To the mobile version | Continue to access the desktop computer version
123Next
Return to list New
View: 6444|Reply: 28

Volume decreases after system sounds until next track plays

[Copy link]

9

Threads

69

Posts

312

Credits

Full Member

Rank: 3Rank: 3

Credits
312
Post time 2019-10-15 02:54:36 | Show all posts |Read mode
When listening to pandora, or similar, and a system sound occurs (Google maps voice, or the chime from connecting WiFi, etc), the music volume dramatically decreases... presumably to shift audio priority to the system sound (think music lowers for the turn instruction) but doesn't return after the sound is finished.
Raising the volume does not change output level... it is already on max volume.

Advancing to the next track will re-establish previous volume level, even though the slider position on the volume bar has not changed.
Reply

Use magic Report

391

Threads

4190

Posts

110K

Credits

Administrator

Rank: 9Rank: 9Rank: 9

Credits
12685
Post time 2019-10-15 15:04:08 | Show all posts
We tested the problem, but we didn't have this problem, please try to update the firmware to the latest version via OTA, or manually update the latest firmware via USB burning.
Reply Support Not support

Use magic Report

9

Threads

69

Posts

312

Credits

Full Member

Rank: 3Rank: 3

Credits
312
 Author| Post time 2019-10-19 04:37:37 | Show all posts
OK I will try it. Thanks very much. I can also take a video if the problem does keep happening after I update to latest firmware.
Reply Support Not support

Use magic Report

5

Threads

12

Posts

97

Credits

Member

Rank: 2

Credits
97
Post time 2019-10-19 19:00:56 From the mobile phone | Show all posts
I also having this problem too.volume will decreases when changing to next episode on dramas.
Reply Support Not support

Use magic Report

9

Threads

69

Posts

312

Credits

Full Member

Rank: 3Rank: 3

Credits
312
 Author| Post time 2019-11-13 02:29:57 | Show all posts
I have updated to the latest firmware, and this issue is not resolved.

Here is another description of the problem:

A system sound will lower the volume of any media playing, as expected. However, the volume level will not return until the next song plays. A good example is when voice guidance for maps comes on to announce an upcoming turn. The volume of media will decrease, and the voice guidance will be at the set volume (same as media before it decreased). After the voice stops, the media stays at the muted decreased volume. When I advance to the next track, the volume level of the music returns.
I've made a video showing this problem, for your reference.

https://youtu.be/1uhc2uPiqjY
Reply Support Not support

Use magic Report

9

Threads

69

Posts

312

Credits

Full Member

Rank: 3Rank: 3

Credits
312
 Author| Post time 2020-01-07 01:42:44 | Show all posts
These problems are still not resolved with newest 907 firmware.
Reply Support Not support

Use magic Report

9

Threads

69

Posts

312

Credits

Full Member

Rank: 3Rank: 3

Credits
312
 Author| Post time 2021-03-31 05:23:01 | Show all posts
Purchased a new 6B8X unit in hopes the volume issue was addressed, but it is still a problem.

915P0 firmware.

When running navigation, the voice guidance will lower media volume. However, when voice guidance is finished, the media volume will remain low until the next track, and resume at full volume.

Please advise how to repair this issue. Changing touch tones, notificaiton volume, and sound settings in 'droid settings' does not change the result.
Reply Support Not support

Use magic Report

391

Threads

4190

Posts

110K

Credits

Administrator

Rank: 9Rank: 9Rank: 9

Credits
12685
Post time 2021-03-31 13:46:51 | Show all posts
TraxtarXKR replied at 2021-03-31 05:23
Purchased a new 6B8X unit in hopes the volume issue was addressed, but it is still a problem.

915P0 ...

Hi there,could you  provide us with a video about this issue
Reply Support Not support

Use magic Report

9

Threads

69

Posts

312

Credits

Full Member

Rank: 3Rank: 3

Credits
312
 Author| Post time 2021-03-31 23:54:59 | Show all posts
Edited by TraxtarXKR at 2021-03-31 23:59

Please see post #5. The issue is identical. There is no change.
Similarly, if there is any music playing, and the volume automatically lowers when a notification sound occurs, the track will remain at low volume, until the song ends or manual advance to next track... then the louder volume level will return.

Reply Support Not support

Use magic Report

9

Threads

69

Posts

312

Credits

Full Member

Rank: 3Rank: 3

Credits
312
 Author| Post time 2021-04-01 23:20:23 | Show all posts
Edited by TraxtarXKR at 2021-04-01 23:21

Please advise. Do you need another video? Is this being investigated? Is there way to take a log file and upload it for review?
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list