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100 mbps - Not 1000

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Post time 2018-11-14 18:18:14 | Show all posts |Read mode
I have the X45 Premium PC. While the advertised speed is up to 1000 mbps (have not tested), the ethernet connection only goes to 100 mbps ( have tested extensively)
I have AT&T Fiber 1GB up and 1GB down and this machine does not have the ability to go above 100. Is there a driver or firmware for this? Please let me know so I can get a refund process started if there is not. It is too bad, other than that, it is is a nice little machine, but it does me no good to use a machine that can only use one tenth of my internet speed.  Thank you.
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Post time 2018-11-14 20:21:55 | Show all posts
Hello
Our Gemin X uses 1000M Lan, the theoretical speed can reach 1000bps, but it is not 1000MB/S, and it is related to the test environment and test software. Can provide information such as pictures or videos of test speed?

best regards
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Post time 2018-11-15 04:25:56 | Show all posts
Try a different Ethernet cable   
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Post time 2018-11-15 07:01:39 | Show all posts
You need to buy a Cat 5e or Cat 6 (or above) ethernet cable.
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