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My M1 cannot start anymore

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Post time 2018-08-01 15:32:00 | Show all posts |Read mode
Hi,

I have bought this device in January on Amazon from your official vendor.

For unexplained reason, it doesn't want to start anymore, it remains locked on the startup recovery tool. I have tried this tool, it fails whatever the option. I have tried a usb stick for a reinstall, it also failed.

I have asked AZW (vendor) on Amazon, who suggested me this procedure :

I have tried this tutorial, several times, with different usb sticks and it always fails. The error shown is surprisingly not always the same. Herebelow the pictures I took at critical times :
31_07_2018 14_30 Office Lens.jpg

31_07_2018 14_32 Office Lens.jpg

31_07_2018 14_47 Office Lens.jpg

31_07_2018 15_38 Office Lens.jpg

31_07_2018 16_29 Office Lens.jpg

31_07_2018 16_30 Office Lens.jpg


This device is just a brick now, it is still under warranty and the only remaining suggestion from AZW is :
Beelink+service.png

This problem already took me a lot of time, Anyone for a magical solution ?

To me, when all software solutions fail, it must be an hardware failure. The device should be returned. Am I wrong ?

Thanks in advance,
Grégory








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Post time 2018-08-08 16:34:07 | Show all posts
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