Issue with "Restart"

adanteny · Post time 2018-06-26 13:41:06

There seems to be an issue with menu item "Restart" on my unit: the S2 actually shuts down... but never restart. I have to unplug the power cable, then push the "Power On" button. This is particularly boring during Windows Update :(
Choosing "Shut Down" for Windows Start menu works fine tho.
Is it something already known? Any fix or firmware update available?

beelink · Post time 2018-07-09 09:59:42

Please send a detailed description of the problem to the after-sales mailbox, we will help you solve it as soon as possible.

adanteny · Post time 2018-08-27 16:44:10

OK, will do that soon ;)

yban · Post time 2018-08-27 22:13:14

This looks like my ignition problem, I have to connect and disconnect the power cable to be able to turn on since the power button does not work until I perform the steps above. I already have a topic on that right here in the forum "Problem power button".

adanteny · Post time 2018-09-10 13:33:02

Edited by adanteny at 2018-09-10 13:35

yban replied at 2018-08-27 22:13
This looks like my ignition problem, I have to connect and disconnect the power cable to be able to ...

I've read your post and it's probably a similar or related problem indeed ;)

BTW, I've got an answer from the Support team this morning. Here are a few links for a system fix:
SII 1803

System link：

https://mega.nz/#!2yIAWILL!btYRz2EUmjYJFfcQKTVRhyIYP3ItiwfQB67mFitvhas

System tutorial link

https://mega.nz/#F!XqpxyACS!PjNxLa8_gtpKKS7bl_3d-w

I'll try them asap ;)